1. A person's value to others is best determined from:
a. How highly others regard them
b. How well they get on with others
c. Their personal morals and ethical values
d. The quantity and quality of their production of valuable products or services
2. In hiring someone the most important factor to consider is:
a. The positions they have held in the past
b. Their academic qualifications
c. The successes, of any kind, they have achieved in the past
d. References or recommendations from past employers or others
3. A manager should assess staff on the basis of:
a. Their ability to be a part of the team
b. How much effort they put into their job
c. How well they represent the core values of the company
d. Their ability to keep their own production high
4. An area which is not productive is most likely in that condition because:
a. One or more staff members, in that area, are actively preventing production
b. The managers are to blame
c. The staff aren’t paid enough
d. Some external factor (such as slow supply of parts) is slowing or hindering production
5. To correct a low production area one should first look to see if:
a. People are sufficiently trained
b. The management of the staff in that area is poor
c. The staff don’t really know what they are supposed to be producing
d. The conditions of the workplace are adequate for easy production
6. An area which is low morale:
a. Is best made to produce, somehow, as that will raise its morale
b. Should reward its staff more
c. Needs new managers
d. Is too tough on its workers
7. A manger who sees that his staff are not busy must:
a. Get them busy
b. See if they have already completed what they were supposed to get done
c. Reduce staff numbers as he has too many staff members
d. Not get concerned, as staff should not be busy all the time
8. Staff members should place their greatest attention on:
a. Making sure they are personally very productive
b. Being a good example to other members of staff
c. Helping their fellow workers to be successful
d. Making sure that their seniors are made aware of any problems in the workplace.
9. A statistic (performance measure) which measures the production of each staff member:
a. Is undesirable, as it can be used to make people work harder
b. Is good, because each person knows exactly how well they are doing
c. Is bad as managers can use it to single out individuals for discipline
d. Would not make much difference to the success of the company
10. In making a tough business decision, the most important thing for a manager to consider is:
a. The welfare of the employees
b. The future production capability of the company
c. The profit earned by the owners or shareholders
d. The needs of the company’s clients
11. In deciding between people for a promotion a manager should:
a. Choose the hardest worker
b. Choose the one with the best academic qualifications
c. Choose the one with the best production record
d. Choose the one who is the most highly trained
12. When deciding who should do what job a manager should:
a. First determine the skills and interests of his staff and work out positions to suit them
b. Work out what tasks must be done and assign those to people in a way that best suits their skills and interests even if it is only a rough fit
c. Only assign tasks according to a person experience and training
d. Hold a meeting and get the staff to work out who should do what themselves
13. To decide on a career path one should first:
a. Decide on what one wants to be
b. Decide on what one wants to do
c. Decide on what one wants to produce
d. Decide on what one would like to receive in exchange for their work
14. When a company’s factory production falls this is most likely caused by:
a. A change in the way the factory operates
b. Some other part of the company is affecting the factory’s operations
c. Factors outside the company such as a declining economy
d. There is not enough information to determine the cause
15. Your own production goes up or down because:
a. Someone else is preventing you from working properly
b. You change the way you do things
c. Things, naturally, can’t continue to always improve
d. It’s impossible to really control things
16. The best way to really know how you are doing in a job is:
a. What other people say about you
b. Your manager’s reports on your performance
c. Your own record of your production
d. How well you are accepted as a part of the team
17. A good staff member:
a. Is excellent at adapting himself or herself to situations so they always fit in
b. Takes control of their own working environment and adapts it to make sure they gets results
c. Always gains the support of other members of the team before acting
d. Refuses personal recognition for their achievements as they are part of a team
18. Large companies and governments become inefficient because:
a. They attract people who don’t really want to work
b. Are very badly managed
c. The employees do not clearly know what they are supposed to produce
d. Big organisation just become inefficient once they reach a certain size
19. When conducting job interviews to recruit new employees one should be influenced by:
a. How well the person is presented
b. How interested they are in the products and services of the company
c. How bright and lively they appear
d. How well they communicate
20. People who do their job VERY easily and with little effort:
a. Are unlikely to be loyal
b. Won’t stay long
c. Are probably hard to get along with as they make others look bad
d. Are good employees to have in a company
21. The most effective managers:
a. Are dominant managers who make up their own mind and get others to follow it
b. Use a counselling style to get the best out of their staff
c. Always seek agreement from their staff before issuing any orders or requests
d. Take the long-term view but get production by whatever means necessary
22. Staff members who complete their own tasks very quickly:
a. Should be given a greater challenge so they won’t be bored
b. Should be encouraged
c. Wont fit in with the rest of the team’s way of doing things
d. Probably produce items of poor quality
23. Developing smaller team-based work groups is a good idea because:
a. Staff members become friends
b. Everyone works together for the same result
c. It easier to get people to see exactly what results they need to achieve
d. Work is more fun
24. Bonus systems:
a. Reward people who produce and so help to raise production
b. Are used by bosses to get more out of people
c. Are bad because everyone doing the same job should get the same pay
d. Destroy teamwork by making people think more of themselves
25. In a financial emergency one should first:
a. Make sure as little money is spent as possible
b. Concentrate on getting in money from anyone who owes it
c. Get out as much promotion and production as possible
d. Look for cause of the problem
